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Knowledge base
Security and Passwords
Password Change
6
Changing your network password - Windows
Password Complexity Requirements
Changing your network password - Mac
Resetting Microsoft 365 or Google Account Passwords
Change your Microsoft / Google / Windows password via the web
View all 6
Security
9
Administrator access considerations
Disabling uBlock Origin on a particular site or link
Enabling/Changing Your Google 2FA Methods
Enrolling in 2-Step Verification with Google
How does BitLocker protect my data in case my laptop is lost or stolen?
View all 9
Compliance
3
HIPAA compliance and email
Using External Headsets
Importing Passwords to LastPass
General Information
Informational
21
What are the various pieces to managing a domain, email, and website?
What is the "Temp Folder" and why would I use it?
Instructions to have Slack open on login
End of support for Windows Server 2008 and Windows 7
How to Change iPhone Camera to Shoot JPEG Format Pictures
View all 21
Phones / Faxing
Yealink
4
Yealink WiFi Adapter Setup
Yealink Bluetooth Adapter Setup
How to Factory Reset a Yealink phone
Can I change the hold music on our lines?
Polycom
1
How to Factory Reset Polycom VVX Phones
Internet/VoIP Providers
1
Enterprise Fiber vs "Business-Grade" Fiber
3CX Instructions
28
3CX - Forward a Voicemail to another User
3CX and International Calling
3CX Phone System - Manually forcing IN and OUT of office modes
3CX Progressive Web App Install Instructions
Accessing Failover Voicemail Box
View all 28
Faxing
3
Sending/Receiving Secure Faxes by email with Faxage
Pinnacle supported faxing options
Sending/Receiving Secure Faxes with faxmydocuments.com
General
4
Phone Servers: On Premises vs Hosted by Pinnacle
Do Additional Phone System Extensions Cost More Per Month?
How can I improve cellular coverage in my facility?
Casting to a device on a Pinnacle network (Miracast, AirPlay, etc)
Hardware
Imaging and Computer Setup
10
How to image a computer using an image on a USB stick
Restoring an image from the network
Joining a Windows 10 computer to a domain
Factory Reset Windows 10
Windows 10 1903 Setup - Client Instructions
View all 10
Hardware
5
Monitor Selection and Configuration
Surface Pro Two-Button Reset
Projecting to Samsung TV From a Surface:
Can you repair my laptop?
Will Pinnacle replace the batteries in our UPS?
Software
Software
12
Whitelist Websites in Adblock Pro
Windows/Office Patching
How to Update QuickBooks
Blueprint Install
Adobe Acrobat vs FoxIt Phantom PDF Standard
View all 12
SharePoint
8
Restore Deleted file in SharePoint
Setting up OneDrive on a Mac
How to locate SharePoint drives in Windows File Explorer
How to connect SharePoint sites in macOS
Locking Down the Root Folders of a SharePoint Document Library
View all 8
Microsoft Services
7
Microsoft 365 Licensing, Explained
Microsoft Teams for Chatting / Video Conferencing
See your SharePoint or Microsoft Teams files in the OneDrive mobile app
Installing Microsoft 365 Desktop Applications on Other computers
OneDrive Migration Procedure
View all 7
Outlook
9
Change default address book
Add Rules to a Shared Mailbox in Outlook 365
Remove a Nickname from the cache in Outlook
Accessing a Shared/Delegated Mailbox from Microsoft Outlook Desktop App
Manually Add a Shared/Public/Resource Calendar to Outlook
View all 9
Web Browsing / Cloud Services / Email
Browsers
6
Enable Adobe Flash Player - Google Chrome
Setting up Auto-Open Tabs in Chrome
Accessing other Google Accounts on a managed Chrome Profile
Open PDFs in your Default PDF viewer from Chrome
Turn on Sync and Management for your corporate email in Google Chrome
View all 6
Email
26
Dealing with Spam/Malware/Phishing/Junk Emails
Accessing a Shared/Delegated Mailbox from Outlook Mobile (iOS or Android)
Set Up Microsoft 365 on a Mobile Device
Shared Mailboxes vs Distribution Groups
Accessing a Shared/Delegated Mailbox from Outlook Web Access
View all 26
Conferencing
2
Google Hangouts Meet for conference calls
Why can't I open a Google Calendar Invite?
Network Access
Remote Access
18
Connecting to OpenVPN from Windows
Remote Access Email - GSuite Clients
Connect to Office 365 Email via Outlook Web Access
Set Up Mail Forwarding in Google Workspace
How to log into a computer remotely using ScreenConnect on Windows
View all 18
Wireless
4
WPA2 Enterprise Wi-Fi Connections
Configuring a Ubiquiti Nanobeam pair
Collecting wireless network information on Android
Collecting wireless network information on iOS Devices
Network Connectivity
6
How to run Ipconfig /all
Running an internet speed test to send to Pinnacle
How to Setup a Hotspot on Your Phone
Revert DNS Servers back to DHCP on Windows
Revert DNS Servers back to DHCP on macOS
View all 6
Printers/Scanners
Printers
4
Printer / Copy Machine Service
Adding an IP Printer to a Mac
Adding an IP printer to a PC not managed by Pinnacle
Aftermarket Components and Supplies
Scanning
6
Changing ScanSnap Default Save Location
Changing ScandAll Pro Default File Save Location
Installing your Brother Scanner
ScanSnap Home Install Instructions
Scanning in NexTech (First Time Setup)
View all 6
Backups and Restoration
Backups and Restoration
2
How to Restore Files and Folders using Volume Shadow Copy
Data Center Backups