Note: Pinnacle will need to send you the BitLocker key for your device before you can complete these instructions


ESC for More Recovery Options



  • Click "Skip this drive"
  • Click "Advanced Options"
  • Click "Troubleshoot"
  • Click "Advanced Options"
  • Click "Command Prompt"

  • In the Command Prompt, enter in this: (Note: xxxxxx-xxxxxx....... is the BitLocker key we sent you)
                    

                    manage-bde -status


                    Note: Review the output to see which volume is currently locked (e.g., "Volume D:"). Because the                             recovery environment can reassign letters, the OS drive may not always be C:. You must use the                              specific drive letter identified here for the next steps.


                    manage-bde -unlock <DriveLetter>: -recoverypassword xxxxxx-xxxxxx.......
                    manage-bde -protectors -disable <DriveLetter>:

  • Continue into Windows 11 or just power cycle the machine

If you were coming back to the BitLocker screen repeatedly, you'll probably get Automatic Repair, and then do this:
  • Click "Advanced Options"
  • Click "Troubleshoot"
  • Click "Advanced Options"
  • Click "System Restore"

It should bring up a system restore screen
Click next to see the Restore points
Select the date that was before the computer stopped working

Hit continue/next/finish on all prompts - it should reboot in 5-10 minutes and go back to the sign on screen