1. Open Settings
  2. Select Wifi -Take a screenshot of this page by hitting the "Power" button and the "Volume Up" button
  4. Tap the i next to the network you are connected to
  5. On the next screen scroll down to capture the IPv4 address information
  6. Take a screenshot of the information
  7. Open Google, and try to get to a webpage. Take a screenshot of the error.

Once you've done this, please send the screenshots to Pinnacle: you can either text to 260-205-8900, or email techsupport@pinnacletechnology.solutions

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