These instructions cover how to factory reset a Polycom VXX Phone.


  1. Power cycle the phone by unplugging the power cable or unplugging the cable coming from the wall: Simultaneously press and hold 0 1 3 dial pad keys until a confirmation tone is heard (about three seconds).
    • Note: For phone model VVX 1500: hold 2 4 6 instead.
  2. On the "Loading Application" screen, press Cancel soft key during the boot process.


3. During the countdown, simultaneously press and hold the 1 3 5 dial pad keys until the password prompt appears.


4. Enter the MAC ID of the phone. (The MAC ID/address should be visible on a label on the underside of the phone.)

  • Note: For letters in lower case use ( a -> 1A ), for upper case use ( A -> a1 ) and for numbers use ( 1 -> Aa ). 
  • Use * for the period and  # for the /. 


5. Press OK.


Once this is done, the phone should boot up to running sip.ld, and then come online. The whole process may take several minutes to complete.


If you have any problems, please contact Pinnacle at techsupport@pinnacletechnology.solutions or by calling 260-205-8900