Pinnacle Technology Solutions

Customers are often hounded by salespeople wanting to sell them enterprise fiber.  There's a non-trivial difference between "business-grade" fiber services (PON - Passive Optical Network) and "enterprise" (actively managed) fiber services.

Unless you're unhappy with the services you have, I wouldn't pursue this - it'll be more money for less speed.  The difference is that the speed will be guaranteed (never more, never less than promised), the service will be a bit more reliable, and they'll start issuing you credit if they're down for more than a certain amount of time (typically 4 hours).

• If your other provider options are particularly unreliable
• If you have a large number of employees whose jobs are entirely dependent on Internet access
• If being down for 30-60 minutes has huge financial impact to your company

Here is why we don't recommend it to most people:

• When Frontier is offering 2 GBps and 5 GBps packages via their FiOS "(business grade") network already (a different type of fiber), they clearly have plenty of bandwidth headroom, and we almost never see speed issues.
• The service credits strongly incentivize Frontier to keep things running and actively manage and monitor your service, but outages still happen.  We've seen 12+ hour outages with enterprise fiber services.  I doesn't happen very often, but they happen.  An $800 credit is little consolation to most businesses as compensation for their business being completely down for a day.
• Rather than paying a large monthly fee for enterprise fiber, it's our opinion that most customers are better off spending a little bit extra to have two "business-grade" connections, and pocket the difference.
• "Business-grade" connections see significant competition and are constantly offering promotions and/or lowering prices, where enterprise fiber costs so much to install that there is usually very little competition and rates rarely go down, even once the (significant) build-out costs are paid off.