Sometimes, a Surface doesn't work like it should, and there's no explanation for it. 


To fix many strange or unique issues on a surface, you can hard reset. It's a very simple process. 



Two-button shutdown (Surface Pro models and Surface Book only)Important Don’t use this process on Surface RT, Surface 2 (non-Pro), or Surface 3 (non-Pro).
Use this two-button shutdown process to ensure that your Surface is turned off completely. Here’s how:
 
     Step 0:    Disconnect everything from the Surface including the flip Keyboard!

Step 1:

Press and hold the power button on your Surface for 30 seconds and then release it.
Step 2:

Press and hold the volume-up button and the power button at the same time for at least 15 seconds and then release both. 

The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.

Step 3:After you release the buttons, wait 10 seconds.
Step 4:
Press and release the power button to turn your Surface back on.

  • If your Surface turns on: Charge the battery for a while. When it has at least a 40 percent charge, install the latest Surface and Windows updates to help prevent future problems. For more info, see Install Surface and Windows updates.

  • If your Surface still won’t turn on: Your Surface may need service. For more info, go to Send my Surface in for service.