Pinnacle Technology Solutions

There are 2 primary ways to do this: 1. The easiest is to receive your voicemails via email with transcription and just forward the email.  That doesn&#...

Pinnacle provides unlimited US calling, but we occasionally get requests about the cost of outbound international calling.  Your location doesn't matter...

  While most organizations schedule IN and OUT of office times and holidays, sometime you need to temporarily override this.  From any phone, you can dial ...

Go to your phone system's web client, and log in with Microsoft account (call/email Pinnacle if you need this information and ask them to send you a &q...

Pinnacle has set up a backup voicemail box to receive voicemails, transcribe them, and send them via email if/when your phone service goes offline. Occa...

Blacklisting phone numbers can save you from persistent telemarketers of from anonymous robo-calls.  You can either blacklist by phone number or by call...

You can do call monitoring to gather stats, observe average call time, and more helpful tools within your 3CX web console. There are two main tools that are...

This article has moved - see Changing Voice Menu Greeting

If you would like to change your menu greeting, or you have a special event during which you would like to use a customized greeting, you can do so fairl...

Note - If you're looking to change the greeting on a menu, see Changing Voice Menu Greeting The Self-Identification message (your recorded name) can...