Pinnacle Technology Solutions

Password Change 6

• Changing your network password - Windows
• Password Complexity Requirements
• Changing your network password - Mac
• Resetting Microsoft 365 or Google Account Passwords
• Change your Microsoft / Google / Windows password via the web

View all 6

Security 9

• Administrator access considerations
• Disabling uBlock Origin on a particular site or link
• Enabling/Changing Your Google 2FA Methods
• Enrolling in 2-Step Verification with Google
• How does BitLocker protect my data in case my laptop is lost or stolen?

View all 9

Compliance 3

• HIPAA compliance and email
• Using External Headsets
• Importing Passwords to LastPass

Informational 21

• What are the various pieces to managing a domain, email, and website?
• What is the "Temp Folder" and why would I use it?
• Instructions to have Slack open on login
• End of support for Windows Server 2008 and Windows 7
• How to Change iPhone Camera to Shoot JPEG Format Pictures

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Yealink 4

• Yealink WiFi Adapter Setup
• Yealink Bluetooth Adapter Setup
• How to Factory Reset a Yealink phone
• Can I change the hold music on our lines?

Polycom 1

• How to Factory Reset Polycom VVX Phones

Internet/VoIP Providers 1

• Enterprise Fiber vs "Business-Grade" Fiber

3CX Instructions 28

• 3CX - Forward a Voicemail to another User
• 3CX and International Calling
• 3CX Phone System - Manually forcing IN and OUT of office modes
• 3CX Progressive Web App Install Instructions
• Accessing Failover Voicemail Box

View all 28

Faxing 3

• Sending/Receiving Secure Faxes by email with Faxage
• Pinnacle supported faxing options
• Sending/Receiving Secure Faxes with faxmydocuments.com

General 4

• Phone Servers: On Premises vs Hosted by Pinnacle
• Do Additional Phone System Extensions Cost More Per Month?
• How can I improve cellular coverage in my facility?
• Casting to a device on a Pinnacle network (Miracast, AirPlay, etc)

Imaging and Computer Setup 10

• How to image a computer using an image on a USB stick
• Restoring an image from the network
• Joining a Windows 10 computer to a domain
• Factory Reset Windows 10
• Windows 10 1903 Setup - Client Instructions

View all 10

Hardware 3

• Monitor Selection and Configuration
• Surface Pro Two-Button Reset
• Projecting to Samsung TV From a Surface:

Software 12

• Whitelist Websites in Adblock Pro
• Windows 10 2004 (April 2020) Upgrade
• Windows/Office Patching
• How to Update QuickBooks
• Blueprint Install

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SharePoint 6

• Restore Deleted file in SharePoint
• Setting up OneDrive on a Mac
• How to locate SharePoint drives in Windows File Explorer
• How to connect SharePoint sites in macOS
• Locking Down the Root Folders of a SharePoint Document Library

View all 6

Microsoft Services 7

• Microsoft 365 Licensing, Explained
• Microsoft Teams for Chatting / Video Conferencing
• See your SharePoint or Microsoft Teams files in the OneDrive mobile app
• Installing Microsoft 365 Desktop Applications on Other computers
• OneDrive Migration Procedure

View all 7

Outlook 9

• Change default address book
• Add Rules to a Shared Mailbox in Outlook 365
• Remove a Nickname from the cache in Outlook
• Accessing a Shared/Delegated Mailbox from Microsoft Outlook Desktop App
• Manually Add a Shared/Public/Resource Calendar to Outlook

View all 9

Browsers 6

• Enable Adobe Flash Player - Google Chrome
• Setting up Auto-Open Tabs in Chrome
• Accessing other Google Accounts on a managed Chrome Profile
• Open PDFs in your Default PDF viewer from Chrome
• Turn on Sync and Management for your corporate email in Google Chrome

View all 6

Email 26

• Dealing with Spam/Malware/Phishing/Junk Emails
• Accessing a Shared/Delegated Mailbox from Outlook Mobile (iOS or Android)
• Set Up Microsoft 365 on a Mobile Device
• Shared Mailboxes vs Distribution Groups
• Accessing a Shared/Delegated Mailbox from Outlook Web Access

View all 26

Conferencing 1

• Google Hangouts Meet for conference calls

Remote Access 18

• Connecting to OpenVPN from Windows
• Remote Access Email - GSuite Clients
• Connect to Office 365 Email via Outlook Web Access
• Set Up Mail Forwarding in Google Workspace
• How to log into a computer remotely using ScreenConnect on Windows

View all 18

Wireless 4

• WPA2 Enterprise Wi-Fi Connections
• Configuring a Ubiquiti Nanobeam pair
• Collecting wireless network information on Android
• Collecting wireless network information on iOS Devices

Network Connectivity 5

• How to run Ipconfig /all
• Running an internet speed test to send to Pinnacle
• How to Setup a Hotspot on Your Phone
• Revert DNS Servers back to DHCP on Windows
• Revert DNS Servers back to DHCP on macOS

Printers 4

• Printer / Copy Machine Service
• Adding an IP Printer to a Mac
• Adding an IP printer to a PC not managed by Pinnacle
• Aftermarket Components and Supplies

Scanning 6

• Changing ScanSnap Default Save Location
• Changing ScandAll Pro Default File Save Location
• Installing your Brother Scanner
• ScanSnap Home Install Instructions
• Scanning in NexTech (First Time Setup)

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Backups and Restoration 2

• How to Restore Files and Folders using Volume Shadow Copy
• Data Center Backups