Pinnacle Technology Solutions

Your organization is migration from a "dedicated" 3CX phone system to a "shared" / "cloud-based" 3CX phone system.  This is go...

To port your number from Google Voice to Pinnacle's 3CX system, you first need to unlock the number.  If you didn't bring this number from anothe...

Here is the information your new carrier will need in order to initiate service on a telephone number.  Note that this process MUST be initiated by your new...

The 3CX Desktop App has been replaced by the Progressive Web App - see Using 3CX Web Client

If your Yealink VoIP phone is having trouble connecting to the phone system, Pinnacle may ask you to reboot the phone as follows: Press and hold the &q...

If you know your existing PIN: If you have a physical phone on your desktop, you can press the voicemail or message button. Otherwise dial the voicemail e...

Navigate to your 3CX webpage Sign in with Microsoft, using your work account On the left-hand menu at the bottom select “Admin” Select “Offi...

If you would like to customize the speed dial / line presence keys on your telephone, you need to log into the 3CX web client. If you don't have the lin...

The unfortunately reality these days is that spammers often "spoof" caller IDs to make it look like the calls are coming from somebody the callee ...

Sometimes you need the 3CX mobile app connected to your extension only on occasion.  Do not Disturb (DND) is great when you're in a meeting and you want...