Pinnacle Technology Solutions

Here is the information your new carrier will need in order to initiate service on a telephone number.  Note that this process MUST be initiated by your new...

The 3CX Desktop App has been replaced by the Progressive Web App - see Using 3CX Web Client

If your Yealink VoIP phone is having trouble connecting to the phone system, Pinnacle may ask you to reboot the phone as follows: Press and hold the &q...

1. Dial the voicemail extension listed on your welcome email, which is 999. If you have a physical phone on your desktop, you can press the voicemail or ...

Navigate to your 3CX webpage Sign in with Microsoft, using your work account On the left-hand menu at the bottom select “Admin” Select “Offi...

If you would like to customize the speed dial / line presence keys on your telephone, you need to log into the 3CX web client. If you don't have the lin...

The unfortunately reality these days is that spammers often "spoof" caller IDs to make it look like the calls are coming from somebody the callee ...

Sometimes you need the 3CX mobile app connected to your extension only on occasion.  Do not Disturb (DND) is great when you're in a meeting and you want...

1. Open the Jabra Direct app: To do so, search "Jabra Direct" in the start menu, and click on Jabra Direct.      -Note- Make sure the USB connect...

In certain situations, using 3CX Web Client on your computer as a "soft phone" makes a lot of sense.  Mostly this would be "call center&qu...