Pinnacle Technology Solutions

If you would like to set up forwarding for your phone extension, you will first need to log into the 3CX Web Client. (If you don't have the link or cred...

First, log in to your 3CX web client, then click Admin at the bottom, then M. Console (management console). On the left, click "Reports" Th...

To see details about Live Chat and SMS in the 3CX Web Client/Desktop App please see this article instead: https://support.pinnacletechnology.solutions/en/su...

Note: To see details about Live Chat and SMS in the 3CX Mobile App (Android/iOS) please see this article instead Through your 3CX phone system, you are ...

In certain circumstances, Pinnacle may ask you for the MAC address of a telephone.  Here's how to find it: Handset Box On the box your handset was ...

Logging out of the web client is confusing.  From the web client, click your picture (or the person avatar) in the upper left corner, then select "Exit...

Some organizations use "Hot Desk" phones in conference rooms & offices that are used by multiple people.  These telephones require you to &quo...

Here is the information your new carrier will need in order to initiate service on a telephone number.  Note that this process MUST be initiated by your new...

The 3CX Desktop App has been replaced by the Progressive Web App - see Using 3CX Web Client

If your Yealink VoIP phone is having trouble connecting to the phone system, Pinnacle may ask you to reboot the phone as follows: Press and hold the &q...