Note - If you're looking to change the greeting on a menu, see Changing Voice Menu Greeting


The Self-Identification message (your recorded name) can only be done via telephone, but there are 2 ways to change your personal voicemail greeting: the traditional method via telephone or via the web client. 


If you don't have the link or credentials for one of these, reach out to Pinnacle at 260-205-8900 or email [email protected] and ask us to send you a 3CX "Welcome Email".


Change Self-Identification Message from Physical Telephone/Soft Phone/Mobile App


  1. Press the MESSAGE button on your desk telephone or dial the voicemail number indicated in your "Welcome Email" (usually 999 or 9999)
  2. Enter your PIN and then press “#”.
  3. Select option “9” (options) then “5” (self-identification message) and then “0” to record.
  4. Press “#” to end the recording and “0” to save.


Change Voicemail Greeting from Physical Telephone/Soft Phone/Mobile App


  1. Press the MESSAGE button on your telephone or dial the voicemail number indicated in your "Welcome Email" (usually 999 or 9999)
  2. Enter your PIN and then press “#”.
  3. Select option “9” (options) then “8” (voicemail) and then “0” to record.
  4. Press “#” to end the recording and “0” to save.
  5. Confirm your greeting is set:
    1. Open the 3CX Web Client -> Settings -> Greetings
    2. If the top option says "Play Default", click the drop-down menu and select you're recorded message. It's usually named "Voicemail.wav" by default.


Change Voicemail Greeting from 3CX Web Client


Once you get logged in, you will see something like the following:



You can record any of the messages you like by clicking "Record Greeting".  This will prompt you for a name, then call your extension to have you record the new prompt.


Once you've recorded a new prompt, you'' be able to select the dropdown on "default" and change it to the recording you just made.

You also can record different messages for different statuses. That way, if you're going to be gone on a business trip or vacation, you can change the status of your extension in the top right, and it will play the recording you've selected for that status.