In certain circumstances, Pinnacle may ask you for the MAC address of a telephone. Here's how to find it:
Handset Box
On the box your handset was shipped in, locate the label on the side. This will include the phone's MAC address and a scannable barcode:
Handset Rear
You can locate the MAC address, along with the scannable barcode, on the rear of your device, normally near the bottom, as the image below shows.