Pinnacle has set up a backup voicemail box to receive voicemails, transcribe them, and send them via email if/when your phone service goes offline. Occasionally, however, you may need to access this box via telephone, particularly to update your voicemail greeting. 


Here's how to access your mailbox (at Vitelity Communications):


  1. Dial 866.998.4835 from any telephone. When prompted for Pinnacle's account code, dial 10126265.
  2. You will then hear "Please enter your mailbox number". Dial your mailbox number and PIN (contact Pinnacle if you need these).
  3. Follow the voice prompts to either check your voicemail, change your voicemail greeting or several other options.
  4. To change your voicemail greeting: At the menu, press 0 for options, then press 1 to record your unavailable greeting.  This is the only greeting that will be used.