Mac users, click here instead
ChromeBook/Android users, click here instead
iPhone/iPad users, click here instead
To begin using ScreenConnect, go to https://screenconnect.pinnacletechnology.solutions/ in the Chrome Browser and click the 'Login' link in the upper right corner.
NOTE: Be sure that you're using Google Chrome as your web browser. These steps may not work in other browsers.
This is what you should see when trying to login:
Your (case-sensitive) username will be your corporate email address (usually the address at which Pinnacle emails you) and the one where you received this email. You can securely reset your password for your first login by using the 'Forgot Password?' link.
As extra security, each time you login a 6-digit code will be emailed to the address where you received this email. Once you enter the code, you may proceed as usual. Please note that the code will only be valid for 5 minutes, after which you will have to attempt to login again.
We do ask that you change your password to something which will be easier for you to remember. To do this, click on your username in the bottom left corner and click Change Password.
When you log in, you should see a list of all computers you have remote access to. Double-click the computer you desire to use. If this is the first time you've connect from this computer, this window will appear and you will need to click Download App:
You will then be presented with this window:
Follow the on screen instructions to finish installing the client. You may need to provide
administrator credentials during this process.
If this is not the first time you've connect from this computer or it is on your work domain you should be able to click Launch App.
Any time you wish to use Control-Alt-Delete, you will have to send it from inside the ScreenConnect window.
If you are connecting into a computer that others may have access to (either physically or remotely), it is advisable to log off your windows session when you are through.
You do not need to explicitly log out of your online ScreenConnect session (ie the web page). If you close your web browser, your web session will be automatically logged out
Note:
Anything done on this computer remotely can be viewed by on the physical local monitor as well.
*Please do not use the "Suspend My Input", "Block Guest Input" or "Blank Guest Monitor" features as they are still very buggy and could each end up blocking you instead.
As always, if you have any difficulties during the installation process or using ScreenConnect, or any questions regarding it, please don't hesitate to contact us - 260-205-8900 or techsupport@pinnacletechnology.solutions.