Pinnacle Technology Solutions

Windows users, click here instead

ChromeBook/Android users, click here instead

iPhone/iPad users, click here instead

To begin using ScreenConnect, go to https://screenconnect.pinnacletechnology.solutions/ in the Chrome or Safari web browser and click the 'Login' link in the upper right corner.

This is what you should see when trying to login: 

Your (case-sensitive) username will be your corporate email address (usually the address at which Pinnacle emails you) and the one where you received this email. You can securely reset your password for your first login by using the 'Forgot Password?' link.

As extra security, each time you login a 6-digit code will be emailed to the address where you received this email. Once you enter the code, you may proceed as usual. Please note that the code will only be valid for 5 minutes, after which you will have to attempt to login again.

We do ask that you change your password to something which will be easier for you to remember. To do this, click on your username in the bottom left corner and click Change Password.

When you log in, you should see a list of all computers you have remote access to. Double-click the computer you desire to use. If this is the first time you attempt to connect, you'll see the following window pop up. Click launch app. This will download the Screen Connect launcher. Look for it in your downloads folder or open directly from your browser.

On all subsequent times you attempt to connect to the same computer, you'll see a window that looks like this pop up. It should automatically download the launcher. If it does not download automatically, click "Try Next Option" highlighted below. 

After the download is finished, double click it to unzip the file, then run the program it unzipped. It will be called "Pinnacle Technology Solutions Client". You will find this file in your downloads folder. 

If you see the security popup shown below, click open.

After a moment, you'll see a new window pop up that will be a connection to your selected computer. 

Any time you wish to use Control-Alt-Delete, you will have to send it from inside the ScreenConnect window. Click anywhere on the ScreenConnect window, then select "Essentials" from the top menu and then "Send Ctrl-Alt-Del". 

If you are connecting into a computer that others may have access to (either physically or remotely), it is advisable to log off your windows session when you are through.

You do not need to explicitly log out of your online ScreenConnect session (ie the web page). If you close your web browser, your web session will be automatically logged out

Notes:

• Anything done on this computer remotely can be viewed by on the physical local monitor as well.
• *Please do not use the "Suspend My Input", "Block Guest Input" or "Blank Guest Monitor" features as they are still very buggy and could each end up blocking you instead.

As always, if you have any difficulties during the installation process or using ScreenConnect, or any questions regarding it, please don't hesitate to call us at 260-205-8900, or email [email protected].