Note: Also see Report A Message as Spam/Phishing using Outlook on the Web


Users can report a message as junk from the Inbox or any email folder other than the Junk Email folder.

Users can report a message as phishing from any email folder.

  1. In Outlook, do one of the following steps:

    • Select an email message from the list.
    • Open a message.

  2. Do one of the following steps based on your Ribbon Layout configuration in Outlook:

    • Classic Ribbon: Select Report Message, and then select Junk or Phishing in the dropdown list.

      Select a message and then select the Report Message button in the Classic Ribbon in Outlook.

    • Simplified Ribbon: Select More commands > Protection section > Report Message > select Junk or Phishing.

      Select a message and then select the Report Message button in the Simplified Ribbon in Outlook.

Based on the user reported settings in your organization, the messages are sent to the reporting mailbox, to Microsoft, or both. The following actions are also taken on the reported messages in the mailbox:

  • Reported as junk: The messages are moved to the Junk Email folder.
  • Reported as phishing: The messages are deleted.

Use the Report Message add-in to report messages that aren't junk in Outlook

  1. In Outlook, open a message in the Junk Email folder.

  2. Do one of the following steps based on your Ribbon Layout configuration in Outlook:

    • Classic Ribbon: Select Report Message, and then select Not Junk in the dropdown list.

      Select a message in the Junk Email folder, and then select the Report Message button in the Classic Ribbon in Outlook.

    • Simplified Ribbon: Select More commands > Protection section > Report Message > select Not Junk.

      Select a message in the Junk Email folder, and then select the Report Message button in the Simplified Ribbon in Outlook.

Based on the user reported settings in your organization, the messages are sent to the reporting mailbox, to Microsoft, or both. The messages are also moved out of Junk Email to the Inbox.