In order to add contacts to a shared mailbox you first need to be given delegation access to that mailbox. Contact Pinnacle or your IT Contact to get that done. 


Table of Contents


Outlook Desktop App

  1. Open the Outlook Desktop App
  2. Click the "People" (aka Contacts) tab

  4. Select the Contact of the shared mailbox you would like to add a new contact to
  5. Click "New Contact" at the top
  6. Enter all relevant information, then click "Save & Close" at the top of the menu
  7. Once added you will see the contact in the right menu.
     




Outlook Web

  1. In your browser, navigate to outlook.office.com
  2. In the top right click your Profile Icon
  3. Select "Open another mailbox" in the menu that opens
     
  4. A box will appear in the middle of the web page, type in the mailbox you are trying to add a contact to and click "Open"
  5. This will open a new tab for the shared mailbox you have just opened
  6. Click on "People" aka Contacts tab
     
  7. Click "New contact" in the top menu
  8. Enter relevant information, to add other fields select "Add more" next to the "Discard" button


     
  9. Once you're finished click "Create"
  10. Once added you should see it in the right menu