Occasionally when you're offsite and you aren't connected to VPN, you might see an error message saying "Windows cannot access [some random file path]" and your desktop icons and taskbar icons aren't there. This is due to not being connected to VPN. 


See this article to get connected, if you don't know how: https://support.pinnacletechnology.solutions/a/solutions/articles/4000142616


Refresh Desktop: 

  1. Usually, your desktop will refresh itself but if it doesn't right click anywhere on your desktop and click "Refresh"
  2. If any error messages appear please call Pinnacle and we can help


Refresh Taskbar:

  1. Search for "Task Manager" in your start menu and open it
  2. In Task Manager click "More Details" and make sure you're on the "Processes tab
  3. Click "Name" and make sure there is a down arrow at the top of that column (We're sorting by name here)
  4. Look for "Windows Explorer". It is usually found under the "Windows Processes" section 
  5. Right-click "Windows Explorer" and then click Restart
  6. A lot of the menus of Windows will disappear for a few seconds but will reappear with everything refreshed


If you have any questions about this process or run into any issues please give us a call at 260-205-8900 or email us at techsupport@pinnacletechnology.solutions.