The “From” field is needed in order to send emails from a different email address, such as for a shared mailbox, or on behalf of a different person. Please note that you must be granted access permissions to “send from” or “send on behalf of” a different email address.
- Enable the From field in Outlook In Outlook, open a new email and select Options tab > Show Fields > From to enable the From field.
- Select an email to send From Once the From field is enabled, select the From dropdown > Other Email Address. A pop-up box will appear for Send from Other Email Address.
- Type in the email address you want to send from and select OK. Confirm the email address in the From field has changed.
- Once you have typed in the new email and selected OK, the pop-up box will close and return you back to the new email. Check what email address appears under the From field, to confirm the email address has changed.