Also see: Accessing a Shared/Delegated Mailbox from Outlook Desktop App or Accessing a Shared/Delegated Mailbox from Outlook Web Access



Note: You can only add a shared mailbox if you have been assigned permissions for it. If you have any trouble with these steps, please reach out to Pinnacle for assistance at 260-205-8900 or email at [email protected]..


Please ensure that both your Outlook app and mobile OS are up to date before following these steps to access a shared mailbox on a mobile device:


  1. Install the "Outlook" app from your device's app store.

  2. Sign in to your primary email account

  3. Click the home button in the top left to bring up the menu.

  4. Tap the Add Account button in the left navigation pane (this looks like an envelope with a + on it), then tap Add a Shared Mailbox.

  5. If you already have multiple account added in outlook mobile, it will ask you to select the account with permission to the shared email. Select your primary work email address.

  6. Enter the address for the shared mailbox and click "Add Shared Mailbox"

    Add a shared mailbox to Outlook Mobile.