Note: If you are trying to prep a Mac, click here instead



ScreenConnect is the software Pinnacle Technology Solutions uses to remotely prep your computer to be managed by us. 


Before you begin:

  • If you didn't use one of our recommended hardware configurations, please make certain you have Windows Pro on the computer.  If Windows Pro is not included, Microsoft charges $99 + tax to upgrade from Windows 10/11 (Home) to Windows 10/11 Pro
  • If you have used this computer at all, be aware that all data will be wiped out in this process


Unbox and plug the computer(s) into power.  It's important that ALL computers we're prepping be plugged in at the same time.  Set them up in a place where you have wired access to the corporate network, and the computer(s) can sit for a couple of days while we prep it and get it ready to go

  1. DO NOT PLUG the computer into the network or connect to WiFi!
  2. Go through the setup, accepting all the defaults (they'll get reset later).  When you get to the following screen, DO NOT log into your Microsoft account - use Sign-in options!
  3. You're going to use domain join instead, then put in whatever temporary username and password you like (we often use "temp" with a password of "PmetPmet", but what you use isn't important).


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Once you are logged in and at a desktop: 

  1. Plug in the network cable or connect to Corporate Wifi (NOT Guest), and continue. If WiFi is the only thing available, that can work, just be aware that the prep process can take 2-3x as long.
  2. Open a web browser and go to https://dl.pinnacletechnology.solutions/screenconnectclientwindows 
  3. Once downloaded, run the "Pinnacle.ClientSetup.msi" and that will install ScreenConnect. You will now see an icon in your task tray showing that ScreenConnect is running:



IMPORTANT - Please make certain the computer is plugged into AC power and disable power saving (see this article for instructions)


Call Pinnacle at 260-205-8900 or email to confirm we can see it, then we'll finish prepping your computer from our office. We'll want to know:

  • Who the primary user is going to be for each serial number (or what other purpose the computer will be used for)
  • What device(s) we'll be replacing, if any


Depending on our workload, the number of computers and the amount of software required, this will usually take approximately 1-2 business days to prep (expect an additional day for every 4 computers).