Received faxes come directly to an email address you specify.  To change this, reach out to Pinnacle: [email protected]


To send secure faxes using our Email-to-Fax service, simply send an email using the following parameters.

  • To: [email protected]
    • This is the 10 digit number you are sending to.
    • Numbers only, no parentheses or dashes.
    • Do not prepend with a “1”.
  • From: [email protected]
    • Faxes must be sent from your company email address.
  • Attachment(s): One or more files that you want to send as your fax.
    • Email-to-Fax supports multiple attachments. The system will collate multiple attachments in the order you attach them (I.e.: the first thing attached will be first when the fax is generated).
    • Attachments may be sent in PDF, Microsoft Word, JPG, Adobe PostScript, TIFF, Microsoft Word, Microsoft Excel, CSV, HTML & Plain Text formats.


You will receive two emails from Faxage: 1 for successful RECEIPT of the fax/email and 1 for confirmation of success/failure while delivering the fax to the destination


Note: The subject and body text won't show up on the other side of the email, so they do not matter.

EXAMPLE: Fax from Pinnacle to Pinnacle
To: [email protected]
From: [email protected]
Attachments: coverpage.doc, test.pdf


Click here for a video walkthrough of this process.



Note: Faxage is HIPAA compliant, and has a BAA (Business Associate Agreement) in place with Pinnacle, so if your BAA is current with Pinnacle, you are covered.